Welcome to the Town of Mansfield / MBOE:K4
Technology Trouble Ticket System!

Click Here For the Electronic Form

After you fill out the form, you will get an email from the
Town of Mansfield.
Don't reply to it, but do save it so you can click the link and track progress on your "ticket".

When you click the link above you will be directed to a page where you create a "ticket" to report and track your computer problem or concern. Here are a couple of tips:

1. You do not have to fill out all of the spaces on the form. Only the spaces with a * are mandatory. You can fill out the other spots if you like.

2. Take care on the pull down menu for GROUPS. Please take care to select - MBOE:K4. Steve and Nancy are the first step in the chain and tickets sent to MBOE:K4 come to our mailboxes. If you accidently pick the wrong group, we do not get the ticket.

3. Check the spelling of your email address carefully as you type it. One of the advantages of the system is that you get to track the work that is being done on your problem through email. Once you submit a ticket you will get a response email from the "Town of Mansfield" with information about the ticket. You will be able to login and check the progress on work being done on your problem. Also, when people work on your ticket, you automatically get updated.

Why are we doing this?

It seems so formal, so customer service! Are you going to be tracking me? Why can't I just tell you? Well, all of these could be concerns but none of them are the reasons for instituting this system. We think that the advantage of having a centralized system is a better way of providing service in the long run. With this system the whole IT staff can share a knowledge base of solutions and problems and see what has worked for others. We can track how long our tickets have been "pending", and add additional resources or "escalate a ticket" to the next level of service, to the point of outsourcing if needed. Maybe something that occurs to everybody everywhere is a case where additional training or a redsign of our sytem is needed. Ultimately we can reallocate or ask for more resources to help people better use technology. Data from a ticket system can provide the rationale for budget and manpower decisions

Thanks,

Steve Sokoloski - sokoloskias@mansfieldct.org

Click Here For the Electronic Form